Privacy should be clear, not complicated.

Who this notice is for

This notice explains how GenWell [legal operating entity to be confirmed] handles personal information collected through this website, including when you contact us, use a website form, or choose cookie preferences.

It does not replace any service-specific notice or consent form that may apply if you proceed through an approved service route.

What we may collect

We aim to keep website collection limited. Depending on how you interact with the site, this may include:

Why we use it

We use information only for a clear, relevant purpose—for example to respond to a general enquiry, operate and protect the website, improve the visitor experience, meet legal obligations, or communicate where you have asked or consented to hear from us.

We do not use a general website form as a channel for collecting genetic reports or detailed medical information.

How information may be handled

Information may be accessed by authorised GenWell team members and carefully selected service providers that help us operate the website, communications or approved business systems. They should only handle information under appropriate instructions and safeguards.

We do not sell personal information. If a service requires different handling, recipients, or a separate approved process, this will be explained before you provide information for that purpose.

Keeping information secure

We use reasonable organisational and technical safeguards appropriate to the information and systems involved. No online system can promise absolute security, so please avoid sending sensitive health or genetic information through open website channels.

We retain information only for as long as needed for the stated purpose, to meet legal or operational requirements, or to resolve enquiries and records appropriately. The final retention periods will be set out in the legal-approved policy.

Your choices and requests

Subject to applicable law, you may ask about the personal information we hold about you, request correction, withdraw a consent where consent is the basis for processing, or ask a question about how your information is handled.

To make a request, contact [privacy contact email / data-protection contact to be confirmed]. We may need to verify your identity before responding and may explain any lawful limits that apply.

Cookies and similar tools

Cookies help a website remember preferences, understand performance and, where enabled, measure communications. You can manage optional cookies through the cookie banner or your browser settings. Necessary cookies may be required for the website to function properly.

Before launch, the final cookie policy must list the tools actually used on the website, their purpose, provider, duration and available choices.

Changes to this notice

We may update this notice when our website, services, systems or legal requirements change. The current version will show its effective date at the top of this page.