Clear terms for a more confident start.

Who these terms apply to

These Terms of Use apply when you visit or use thegenwell.com and its public website content. The website is operated by GenWell [legal operating entity to be confirmed], referred to here as “GenWell”, “we”, “us” or “our”.

Separate service-specific terms, consent materials, eligibility requirements or payment terms may apply if you choose to proceed with a particular GenWell route. We will make those available at the relevant time.

Using this website

You may use this website for lawful, personal and informational purposes. You agree not to misuse the website, interfere with its operation, attempt to gain unauthorised access, introduce harmful material, or use its content in a way that infringes another person’s rights.

Please do not send genetic reports, medical records, symptoms, identification documents or other sensitive health information through a general website form, email, or unsecured message.

Information, routes and decisions

GenWell content is designed to help you understand general concepts and available routes. It is educational and does not replace an individual consultation, medical assessment, diagnosis, treatment plan, or advice from a qualified healthcare professional.

Information on the website may be updated as services, evidence, or operations evolve. Availability, suitability, process details, sample requirements, turnaround times and next steps are confirmed through the appropriate route before you proceed.

You remain responsible for deciding whether and when to seek professional medical advice. A qualified healthcare professional may be appropriate for questions that need personalised clinical guidance.

No promise of a particular outcome

GenWell aims to present information carefully, but no website can guarantee that every page is complete, current, or appropriate for every individual situation. Results and any follow-up depend on the relevant service, the information available, and the individual context. Nothing on this website promises a particular health, testing, or personal outcome.

Privacy and external links

Our handling of website personal information is explained in the Privacy Policy. By using the website, you should also review that policy.

We may link to external websites or resources for convenience. We do not control those websites and are not responsible for their content, availability, security or privacy practices. Review their own terms and policies before using them.

Our content and intellectual property

The website’s text, design, visual assets, brand elements and other materials are owned by or licensed to GenWell unless stated otherwise. You may view and share links to the website for personal, non-commercial purposes, but you may not copy, reproduce, modify, republish, sell, or use our materials commercially without written permission.

Website availability and liability

We may change, pause, restrict or discontinue any part of the website when reasonably needed for maintenance, security, updates or operational reasons. To the extent permitted by applicable law, GenWell is not liable for losses arising from reliance on general website information, third-party websites, interruptions, or use of the website contrary to these terms.

Nothing in these terms excludes liability where it cannot lawfully be excluded.

Changes, law and contact

We may update these Terms of Use to reflect changes to the website, services, operations or legal requirements. The current version will show its effective date at the top of this page.

These terms are governed by the laws of [jurisdiction to be confirmed by legal counsel]. Questions about these terms can be sent to [legal/contact email to be confirmed].